Performance Measures and Parental Satisfaction With New York City Schools

Abstract

The public administration literature has consistently questioned the validity of satisfaction surveys as a measure of government performance, particularly in comparison with more objective official measures. The authors examine this objective-subjective debate using unique data from a large survey distributed to nearly 1 million parents of children in the New York City public schools along with officially reported measures of school performance for about 900 schools. Their results suggest that the official measures of school performance are significant and important predictors of aggregate parental satisfaction, even after controlling for school and student characteristics. They conclude that public school parents form their satisfaction judgment in ways that correspond fairly closely with officially measured school performance. The results can also be interpreted as suggesting that the official performance measures reflect, at least in part, aspects of public schooling that matter to parents.