Using MCDA to evaluate the performance of the logistics process in public hospitals: the case of a Brazilian teaching hospital

Author:

Longaray André1,Ensslin Leonardo2,Ensslin Sandra3,Alves Glaucia4,Dutra Ademar2,Munhoz Paulo5

Affiliation:

1. Instituto de Ciências Econômicas, Administrativas e Contábeis - ICEAC; Universidade Federal do Rio Grande - FURG; Rio Grande do Sul Brazil

2. Programa de Pós-Graduação em Administração; Universidade do Sul de Santa Catarina - UNISUL; Brazil

3. Programa de Pós-Graduação em Contabilidade; Universidade Federal de Santa Catarina - UFSC; Brazil

4. Programa de Pós-Graduação em Administração; Universidade Federal de Pelotas - UFPEL; Brazil

5. Instituto de Ciências Humanas e da Informação - ICHI; Universidade Federal do Rio Grande - FURG; Rio Grande do Sul Brazil

Publisher

Wiley

Subject

Management of Technology and Innovation,Management Science and Operations Research,Strategy and Management,Computer Science Applications,Business and International Management

Reference72 articles.

1. Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey;Altuntas;Total Quality Management & Business Excellence,2012

2. Revenue estimation for logistics customer service offerings;Ballou;International Journal of Logistics Management,2006

3. A multicriteria decision aid methodology to deal with conflicting situations on the weights;Bana e Costa;European Journal of Operational Research,1986

4. A multi-criteria model for auditing a Predictive Maintenance Programme;Bana e Costa;European Journal of Operational Research,2012a

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