HR strategy and competitive advantage in the service sector
Author:
Publisher
Wiley
Subject
Organizational Behavior and Human Resource Management
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1748-8583.2003.tb00095.x/fullpdf
Reference57 articles.
1. EFFECTS OF HUMAN RESOURCE SYSTEMS ON MANUFACTURING PERFORMANCE AND TURNOVER.
2. Firm Resources and Sustained Competitive Advantage
3. Strategic segmentation in front-line services: matching customers, employees and human resource systems
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