Strategic segmentation in front-line services: matching customers, employees and human resource systems-Reference-Cited by-同舟云学术

Strategic segmentation in front-line services: matching customers, employees and human resource systems

Published:2000-01 Issue:3 Volume:11 Page:540-561
ISSN:0958-5192
Container-title:The International Journal of Human Resource Management
language:en
Short-container-title:The International Journal of Human Resource Management

Author:

Batt Rosemary

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Organizational Behavior and Human Resource Management,Strategy and Management,Business and International Management,Industrial relations

Link

http://www.tandfonline.com/doi/pdf/10.1080/095851900339756

Reference48 articles.

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3. Appelbaum, E. and Bait, R. (1994) The New American Workplace: Transforming Work Systems in the United States. Ithaca, NY: Cornell University ILR Press.

4. Appelbaum, E., Bailey, T., Berg, P. and Kalleberg, A. (2000) Manufacturing Advantage. Ithaca, NY: Cornell University ILR Press.

5. Bait, R. and Keefe, J. (1999) 'Human Resource and Employment Practices in Telecommunica- tions Services'. In Cappelli, P. (ed.) Employment Practices and Business Strategy. Oxford: Oxford University Press.

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