Subject
Business, Management and Accounting (miscellaneous)
Cited by
11 articles.
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1. Differentiating HMOs through Customer Retention Strategy: An Empirical Examination;Proceedings of the 1994 Academy of Marketing Science (AMS) Annual Conference;2014-12-15
2. HMO Selection Criteria: An Exploration of Differences Between Family and Individual Enrollees;Proceedings of the 1993 Academy of Marketing Science (AMS) Annual Conference;2014-12-06
3. Control Scheme for the Service Quality;Proceedings of the Institute of Industrial Engineers Asian Conference 2013;2013
4. Service quality in hospitals: more favourable than you might think;Managing Service Quality: An International Journal;2003-06-01
5. An analysis of service quality at a student health center;International Journal of Health Care Quality Assurance;2001-11