Author:
Canel Cem,Anderson Fletcher Elizabeth A.
Subject
Health Policy,General Business, Management and Accounting
Reference10 articles.
1. Measuring service quality at a university health clinic
2. Babakus, E. and Mangold, G. (1992), “Adapting the SERVQUAL scale to hospital services: an empirical investigation”,Health Services Research, Vol. 26 No. 6, pp. 767‐86.
3. Quality Control in Services Industry
4. Gillette, J.L., Byrne, T.J. and Cranston, J.W. (1982), “Variable affecting patient satisfaction with health care services in the college health setting”,Journal of American College Health, Vol. 30 No. 4, pp. 67‐170.
5. A Service Quality Model and its Marketing Implications
Cited by
17 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献