Differentiating HMOs through Customer Retention Strategy: An Empirical Examination

Author:

Donthu Naveen,Sibley R. Edward

Publisher

Springer International Publishing

Reference17 articles.

1. Berki, S. E. and M. L. F. Ashcraft (1980), “HMO Enrollment: Who Joins and Why: A Review of the Literature,” Milbank Memorial Fund Quarterly/Health and Society, 58 (Fall), 588-632.

2. Boston Consulting Group (1970), Perspectives on Experience. Boston: Boston Consulting Group.

3. Buzzell, R. D. and B. T. Gale (1987), The P.I.M.S. Principles: Linking Strategy to Performance. New York: The Free Press.

4. Buzzell, R. D. and F. D. Wiersema, (1981), “Modeling Changes in Market Share: A Cross-Sectional Analysis,” Strategic Management Journal, 2 (Jan.-Mar.), 27-42.

5. Gatto, (1980), “Market Share and Profits”, Business Economics, 15 (May), 39-44.

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