Emotional Labor and the Difficult Customer: Coping Strategies of Service Agents and Organizational Consequences
Author:
Publisher
Informa UK Limited
Subject
Business, Management and Accounting (miscellaneous)
Link
http://www.tandfonline.com/doi/pdf/10.1300/J090v20n02_05
Reference32 articles.
1. Stage of the Product Life Cycle, Business Strategy, and Business Performance.
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