Online review response strategy and its effects on competitive performance

Author:

Lui Tsz-Wai,Bartosiak Marcin,Piccoli Gabriele,Sadhya Vikram

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference63 articles.

1. Understanding the sharing Economy: The role of response to negative reviews in the peer-to-peer accommodation sharing network;Abramova,2015

2. Harnessing the influence of social proof in online shopping: The effect of electronic word of mouth on sales of digital microproducts;Amblee;International Journal of Electronic Commerce,2011

3. Hotel performance impact of socially engaging with consumers;Anderson;Cornell Hospitality Report,2016

4. Deriving the pricing power of product features by mining consumer reviews;Archak;Management Science,2011

5. The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel section;Baka;Tourism Management,2016

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