The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking
Author:
Publisher
Elsevier BV
Subject
General Medicine
Reference17 articles.
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5. Fassnacht, M. & Köse, I. (2007). “Consequences of Web-Based Service Quality: Uncovering a Multi-Faceted Chain of Effects,” Journal of Interactive Marketing, 21, 35-54.
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