The role of social presence in establishing loyalty in e-Service environments
Author:
Publisher
Oxford University Press (OUP)
Subject
Human-Computer Interaction,Software
Link
http://academic.oup.com/iwc/article-pdf/19/1/43/2006204/iwc19-0043.pdf
Reference88 articles.
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5. Frictionless commerce? A comparison of Internet and conventional retailers;Brynjolfsson;Management Science,2000
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