Service quality, customer satisfaction and loyalty: a case study in Vietnamese SMEs
Author:
Affiliation:
1. Faculty of Accounting - Auditing, University of Finance – Marketing, Ho Chi Minh City, Vietnam
Publisher
Informa UK Limited
Link
https://www.tandfonline.com/doi/pdf/10.1080/23311975.2024.2377769
Reference71 articles.
1. Patients’ satisfactions on the waiting period at the emergency units. Comparison study before and during COVID-19 pandemic
2. Creating loyalty: Its strategic importance in your customer strategy;Anderson H.;Customer Relationship Management,,2000
3. The Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in Internet Banking
4. Asian Development Bank. (2023). Asia Small and Medium-Sized Enterprise Monitor 2023: How Small Firms Can Contribute to Resilient Growth in the Pacific Post COVID-19 Pandemic (Cook Islands Fiji Kiribati Marshall Islands Micronesia Federated States of Nauru Papua New Guinea Samoa Solomon Islands Tonga Tuvalu Vanuatu; p. 251). Asian Development Bank. https://www.adb.org/publications/asia-sme-monitor-2023
5. The Effect of Service Quality on Customer Satisfaction in an Automotive After-Sales Service
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