Author:
Eren Selim S.,Eren M. Şule,Ayas Nevriye,Hacioglu Gungor
Reference42 articles.
1. Beatson, A., Lings,I. & Gudergan, S. (2008). Employee behavior and relationship quality. The Service Industries Journal, 28(2), 211-223.
2. Bowen, D.E. & Schneider, B. (1988). Services marketing and management:Implications for organizational behavior. Research in Organizational Behavior, 10, 43-80.
3. Caemmerer, B. & Wilson, A. (2011). An exploration of the service orienttaion discrepancy phenomenon in a public sector context. The Service Industries Journal, 31(3), 355-370.
4. Cha, S., Khan, M. & Murrmann, S.K. (2000). The influence of service orientation discrepancy between managers and employees on employees’ affective outcomes. Asia Pacific Journal of Tourism Research, 5(1), 65-72.
5. Chen, Y.J. (2007). Relationships Among Service Orientation,job satisfaction, and organizational Commitment in the International Tourist Hotel Industry. The Journal of American Academy of Business, 11(2), 71-82.
Cited by
22 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献