The influence of service orientation discrepancy between managers and employees on employees’ affective outcomes-Reference-Cited by-同舟云学术

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The influence of service orientation discrepancy between managers and employees on employees’ affective outcomes

Published:2000-01 Issue:1 Volume:5 Page:65-72
ISSN:1094-1665
Container-title:Asia Pacific Journal of Tourism Research
language:en
Short-container-title:Asia Pacific Journal of Tourism Research

Author:

Cha Sukbin,Khan Mahmood,Murrmann Susanne K.

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management,Geography, Planning and Development

Link

http://www.tandfonline.com/doi/pdf/10.1080/10941660008722059

Reference27 articles.

1. Use of path analysis in industrial/organizational psychology: Criticisms and suggestions.

2. Cannon, D.F. 1992.Determinants of Organizational Commitment Among Hotel Employees, 245–246. Orlando, FL: Annual CHRIE Conference Proceedings.

3. Cannon, D.F. 1994.Intrinsic/extrinsic Predictors of Work Attitudes Among Hotel Employees, 88Palm Spring, CA: Annual CHRIE Conference Proceedings.

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The Effect of Service Orientation on Financial Performance: The Mediating Role of Job Satisfaction and Customer Satisfaction;Procedia - Social and Behavioral Sciences;2013-11

2. Service orientation: antecedents, outcomes, and implications for hospitality research and practice;The Service Industries Journal;2009-10

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