An exploration of the service orientation discrepancy phenomenon in a public sector context
Author:
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/02642060802712806
Reference50 articles.
1. Change management practices
2. Serving multiple masters: role conflict experienced by service employees
3. Public administration: From bureaucratic culture to citizen‐oriented culture
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