Author:
Mainardes Emerson Wagner,Cerqueira Alexandre dos Santos,Vassoler Hekssandro
Publisher
Springer International Publishing
Reference15 articles.
1. Andrews, R., & Boyne, G. (2010). Debate better public services: The moral purpose of public management research? Public Management Review, 12(3), 307–321.
2. Andrews, R., & Brewer, G. A. (2010). Social capital and fire service performance: Evidence from the US States*. Social Science Quarterly, 91(2), 576–591.
3. Boyne, G., Day, P., & Walker, R. (2002). The evaluation of public service inspection: A theoretical framework. Urban Studies, 39(7), 1197–1212.
4. Brewer, G., & Hupe, P. (2007). Working both sides of the street: Bringing together policy and organizational perspectives on public service performance. Paper presented at the 9th Public Management Research Association Conference, University of Arizona, October. Available at pmranet.org
5. Caemmerer, B., & Wilson, A. (2011). An exploration of the service orientation discrepancy phenomenon in a public sector context. The Service Industries Journal, 31(3), 355–370.