The relationship between tipping and service quality: a comment on Bodvarsson and Gibson’s article
Author:
Affiliation:
1. School of Hotel Administration, Cornell University,Ithaca, NY 14580-6902, USA
Publisher
Informa UK Limited
Subject
Sociology and Political Science,Social Psychology
Link
https://www.tandfonline.com/doi/pdf/10.1016/S0362-3319%2899%2900061-0
Reference8 articles.
1. Gratuities and customer appraisal of service: Evidence from Minesota restaurants
2. An economic approach to tips and service quality: Results of a survey
3. The Midas Touch
4. Role playing: Psychology by consensus.
5. The Effects of Alcohol Consumption on Restaurant Tipping
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2. Large sample evidence on tipping rates in the restaurant industry: A comprehensive study;International Journal of Hospitality Management;2023-05
3. The Red Cap’s Gift: How Tipping Tempers the Rational Power of Money;Enterprise & Society;2015-01-20
4. Service quality and tipping: The moderating role of the quality of food;International Journal of Hospitality Management;2012-12
5. Who uses tips as a reward for service and when? An examination of potential moderators of the service–tipping relationship;Journal of Economic Psychology;2012-02
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