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A non-additive model for evaluating airline service quality

  • Published:2007-05 Issue:3 Volume:13 Page:131-138
  • ISSN:0969-6997
  • Container-title:Journal of Air Transport Management
  • language:en
  • Short-container-title:Journal of Air Transport Management

Author:

Liou James J.H.,Tzeng Gwo-Hshiung

Publisher

Elsevier BV

Subject

Law,Management, Monitoring, Policy and Law,Strategy and Management,Transportation

Reference26 articles.

1. A survey analysis of service quality for domestic airlines;Chang;European Journal of Operational Research,2002

2. Examining airline service quality from a process perspective;Chen;Journal of Air Transport Management,2005

3. Cross-cultural perspectives of service quality and risk in air transportation;Cunningham;Journal of Air Transportation,2002

4. Control problems of Grey systems;Deng;Systems and Control Letters,1982

5. Introduction to Grey system theory;Deng;The Journal of Grey Systems,1989

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