Passenger satisfaction assessment in the aviation industry using Type-2 fuzzy TOPSIS-Reference-Cited by-同舟云学术

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Passenger satisfaction assessment in the aviation industry using Type-2 fuzzy TOPSIS

Published:2024-08 Issue: Volume:119 Page:102630
ISSN:0969-6997
Container-title:Journal of Air Transport Management
language:en
Short-container-title:Journal of Air Transport Management

Author:

Usun Sezin Ozturk,Bas Sema Akin^ORCID,Meniz Busra^ORCID,Ozkok Beyza Ahlatcioglu^ORCID

Publisher

Elsevier BV

Reference26 articles.

1. Is service quality a correlate of customer satisfaction? Evidence from Nigerian airports;Adeniran;Int. J. Market. Stud.,2016

2. The role of in-flight service quality on value for money in business class: a logit model on the airline industry;Atalık;Administrative Sci.,2019

3. Decision-making in a fuzzy environment;Bellman;Manage. Sci.,1970

4. A survey analysis of service quality for domestic airlines;Chang;European J. Oper. Res.,2002

5. Remoteness index-based Pythagorean fuzzy VIKOR methods with a generalized distance measure for multiple criteria decision analysis;Chen;Inf. Fusion,2018

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