A voice in the skies: Listening to airline passenger preferences

Author:

Kurtulmuşoğlu Feride Bahar,Can Gülin Feryal,Tolon Metehan

Publisher

Elsevier BV

Subject

Law,Management, Monitoring, Policy and Law,Strategy and Management,Transportation

Reference87 articles.

1. Airline services marketing by domestic and foreign firms: differences from the customers' viewpoint;Aksoy;J. Air Transp. Manag.,2003

2. Airline in-flight entertainment: the passengers' perspective;Alamdari;J. Air Transp. Manag.,1999

3. Airline customer satisfaction and loyalty: impact of in-flight service quality;An;Serv. Bus.,2009

4. Drivers of service satisfaction linking customer satisfaction to the service concept and customer characteristics;Anderson;J. Serv. Res-US,2008

5. A study on service quality and passenger satisfaction on Indian airlines;Archana;Int. J. Multidiscip. Res.,2012

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