A Robust Multicriteria Customers Satisfaction Analysis Framework for Airline Services Providers Evaluation

Author:

Vavatsikos Athanasios,Saridou Anastasia,Mavridis Antonios,Ioakeimidou Despoina,Chatzoglou Prodromos

Publisher

Elsevier BV

Reference86 articles.

1. Assessing the Quality of Sustainable Airline Services Utilizing the Multicriteria Decision-Making Approach;References Al Awadh;Sustainability,2023

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3. The Role of Aesthetics and Design in Hotelscape: A Phenomenological Investigation of cosmopolitan consumers;D Alfakhri;Journal of Business Research,2018

4. An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines;F Ali;International Journal of Quality & Reliability Management,2015

5. The human element in airline service quality: contact personnel and the customer;S Babbar;International Journal of Operations & Production Management,2008

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