Personalized touchpoints and customer experience: A conceptual synthesis

Author:

Weidig JakobORCID,Weippert Marco,Kuehnl Christina

Publisher

Elsevier BV

Reference133 articles.

1. Unraveling the personalization Paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness;Aguirre;Journal of Retailing,2015

2. The personalization-privacy paradox: Implications for new media;Aguirre;Journal of Consumer Marketing,2016

3. Customers’ willingness to disclose personal information throughout the Customer purchase journey in retailing: The role of perceived Warmth;Aiello;Journal of Retailing,2020

4. Putting one-to-one marketing to work: Personalization, customization, and choice;Arora;Marketing Letters,2008

5. Arora, N., Liu, W. W., Robinson, K., Stein, E., Ensslen, D., Fiedler, L., & Schüler, G. (2021). The value of getting personalization right—or wrong—is multiplying. Retrieved from https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/the-value-of-getting-personalization-right-or-wrong-is-multiplying. Accessed September 13, 2023.

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