Classifying and measuring the service quality of AI chatbot in frontline service-Reference-Cited by-同舟云学术

Classifying and measuring the service quality of AI chatbot in frontline service

Published:2022-06 Issue: Volume:145 Page:552-568
ISSN:0148-2963
Container-title:Journal of Business Research
language:en
Short-container-title:Journal of Business Research

Author:

Chen Qian,Gong Yeming,Lu Yaobin,Tang Jing

Publisher

Elsevier BV

Subject

Marketing

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