User satisfaction with the service quality of ChatGPT

Author:

Young Kim Shin,Lee Sang-Gun,Hong Ga Youn

Publisher

Springer Science and Business Media LLC

Reference32 articles.

1. Ausat AMA, Massang B, Efendi M, Nofirman N, Riady Y (2023) Can chat GPT replace the role of the teacher in the classroom: a fundamental analysis. J Educ 5(4):16100–16106

2. Baek CH, Lim SU, Choe JH (2019) A study on major characteristic analysis and quality evaluation attributes of artificial intelligence service. J Korean Soc Qual Manag 47(4):837–846

3. Biswas SS (2023) Potential use of chat gpt in global warming. Ann Biomed Eng 51(6):1126–1127

4. Bodani N, Lal A, Maqsood A, Altamash S, Ahmed N, Heboyan A (2023) Knowledge, attitude, and practices of general population toward utilizing ChatGPT: a cross-sectional study. SAGE Open 13(4):21582440231211080

5. Burgers A, de Ruyter K, Keen C, Streukens S (2000) Customer expectation dimensions of voice-to-voice service encounters: a scale-development study. Int J Serv Ind Manag 11(2):142–161

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