1. Performance in tax research tasks: the joint effects of knowledge and accountability;Cloyd;Account. Rev.,1997
2. Tax preparer certification and organization form among uncertified preparers influence client satisfaction and experience;Witherspoon;J. Emerg. Technol. Account.,2018
3. Referrals between professional service providers;Wheiler;Ind. Market. Manag.,1987
4. Towards a classification of service processes;Silvestro;Int J of Service Industry Mgmt,1992
5. The demand for tax return preparation services;Dubin;Rev. Econ. Stat.,1992