Organisational behaviour and strategies in the adoption of certified management systems: an analysis of the Spanish hotel industry

Author:

del Mar Alonso-Almeida María,Rodríguez-Antón José Miguel

Publisher

Elsevier BV

Subject

Industrial and Manufacturing Engineering,Strategy and Management,General Environmental Science,Renewable Energy, Sustainability and the Environment

Reference95 articles.

1. Management decisions for effective ISO 9000 accreditation;Abraham;Management Decision,2000

2. An international study of quality improvement approach and firm performance;Adam;International Journal of Operations and Production Management,1997

3. The impact of design management and process management on quality: an empirical investigation;Ahire;Journal of Operations Management,2000

4. Gestión de Calidad de los procesos turísticos;Alonso-Almeida,2006

5. Organizational impacts of quality certification on business services;Alonso-Almeida,2009

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