A framework for analyzing service operations-Reference-Cited by-同舟云学术

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A framework for analyzing service operations

Published:1993-09 Issue:3 Volume:11 Page:271-282
ISSN:0263-2373
Container-title:European Management Journal
language:en
Short-container-title:European Management Journal

Author:

Bitran Gabriel R.,Lojo Maureen

Publisher

Elsevier BV

Subject

Strategy and Management

Reference18 articles.

1. The Service Economy Gets No Respect;Shelp;Across the Board,1984

2. Dickerman, M.E., unpublished manuscript, M.I.T., 1984.

3. A Framework for Analyzing Service Encounters;Bitran;European Management Journal,1993

4. Management of Service Operations;Sasser,1978

5. Organizational Culture and Leadership;Schein,1985

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