A framework for analyzing the quality of the customer interface-Reference-Cited by-同舟云学术

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A framework for analyzing the quality of the customer interface

Published:1993-12 Issue:4 Volume:11 Page:385-396
ISSN:0263-2373
Container-title:European Management Journal
language:en
Short-container-title:European Management Journal

Author:

Bitran Gabriel,Lojo Maureen

Publisher

Elsevier BV

Subject

Strategy and Management

Reference12 articles.

1. Framework for Analyzing Service Operations;Bitran;European Management Journal,1993

2. Management of Service Operations;Sasser,1978

3. The Psychology of Waiting Lines;Maister,1985

4. Perspectives on Queues: Social Justice and the Psychology of Queueing;Larson;Operations Research,1987

5. Benihana of Tokyo;Sasser,1972

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