Exploring the effects of official-structured managerial responses on hotel online popularity-Reference-Cited by-同舟云学术

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Exploring the effects of official-structured managerial responses on hotel online popularity

Published:2022-09 Issue: Volume:106 Page:103293
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Gong Caiyan,Liu Jianwei,Law Rob,Ye Qiang

Funder

National Natural Science Foundation of China

Humanities and Social Science Fund of Ministry of Education of China

Ministry of Education of the People's Republic of China Humanities and Social Sciences Youth Foundation

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference72 articles.

1. Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model;Bi;Int. J. Prod. Res.,2019

2. Negative online reviews and webcare strategies in social media: Effects on hotel attitude and booking intentions;Casado-Díaz;Curr. Issues Tour.,2020

3. Measuring and managing the externality of managerial responses to online customer reviews;Chen;Inf. Syst. Res.,2019

4. The effect of word of mouth on sales: online book reviews.;Chevalier;J. Mark. Res.,2006

5. Channels of impact: user reviews when quality is dynamic and managers respond;Chevalier;Mark. Sci.,2018

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1. How customized managerial responses influence subsequent consumer ratings: The language style matching perspective;Decision Support Systems;2024-05

2. Does a higher responder level generate more traveller reviews? The moderating role of managerial response content;Tourism Management Perspectives;2024-03

3. The joint effect of online reviews and manager responses in driving company ratings;Tourism Management Perspectives;2024-01

4. Understanding online hotel popularity through empirical approach;International Journal of System Assurance Engineering and Management;2023-12-20

5. The “holiday effect” in consumer satisfaction: Evidence from review ratings;Information & Management;2023-11

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