You are an outsider! How and when observed leader incivility affect hospitality employees’ social categorization and deviant behavior
Author:
Publisher
Elsevier BV
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management
Reference87 articles.
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3. Their bad experiences make me think twice: Customer‐to‐colleague incivility, self‐reflection, and improved service delivery;Applied Psychology;2024-04-15
4. Incivility meets remote work: A typology of cyber incivility behaviors;International Journal of Hospitality Management;2024-04
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