From angels to demons: Uncovering the relationships between tipping, social dignity, OCB and incivility intentions
Author:
Publisher
Elsevier BV
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management
Reference89 articles.
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4. Dealing with customer incivility: the effects of managerial support on employee psychological well-being and quality-of-life;Baker;Int. J. Hosp. Manag.,2020
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