Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective

Author:

Torres Edwin N.ORCID,Fu Xiaoxiao,Lehto Xinran

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference37 articles.

1. How to delight customers;Berman;California Management Review,2005

2. Outline of a Theory of Practice;Bourdieu,1977

3. To delight or not to delight? An investigation of loyalty formation in the restaurant industry;Bowden;Journal of Hospitality Marketing and Management,2011

4. Does national culture influence consumers’ evaluation of travel services? A test of Hofstede's model of cross-cultural differences;Crotts;Managing Service Quality,2000

5. The customer delight construct: is surprise essential?;Crotts;Annals of Tourism Research,2010

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