Subject
Strategy and Management,Tourism, Leisure and Hospitality Management
Reference37 articles.
1. How to delight customers;Berman;California Management Review,2005
2. Outline of a Theory of Practice;Bourdieu,1977
3. To delight or not to delight? An investigation of loyalty formation in the restaurant industry;Bowden;Journal of Hospitality Marketing and Management,2011
4. Does national culture influence consumers’ evaluation of travel services? A test of Hofstede's model of cross-cultural differences;Crotts;Managing Service Quality,2000
5. The customer delight construct: is surprise essential?;Crotts;Annals of Tourism Research,2010
Cited by
131 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献