Good but not so great: The impact of chain affiliation on guest satisfaction and guest satisfaction extremeness-Reference-Cited by-同舟云学术

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Good but not so great: The impact of chain affiliation on guest satisfaction and guest satisfaction extremeness

Published:2021-04 Issue: Volume:94 Page:102828
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Barthélemy Jérôme,Graf Nicolas^ORCID,Karaburun Richie^ORCID

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference58 articles.

1. Leveraging the corporate brand;Aaker;Calif. Manage. Rev.,2004

2. Multiple Regression: Testing and Interpreting Interactions;Aiken,1991

3. The effects of customer voice on hotel performance;Assaf;Int. J. Hosp. Manage.,2015

4. Firm resources and sustained competitive advantage;Barney;J. Manage.,1991

5. Looking inside for competitive advantage;Barney;Acad. Manage. Exec.,1995

Cited by 4 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale;International Journal of Hospitality Management;2024-02

2. CUSTOMER SATISFACTION TOWARDS HOTEL SERVICES: A SYSTEMATIC REVIEW AND RESEARCH AGENDA;AN BRAS ESTUD TURIST;2023

3. Effects of perceived value on satisfaction and revisit intention: Domestic vs. international tourists;Journal of Vacation Marketing;2022-03-10

4. PERSONALIZACIJA USLUGA KROZ NOVE TEHNOLOGIJE;Hotelska kuća;2022

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