The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale-Reference-Cited by-同舟云学术

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The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale

Published:2024-02 Issue: Volume:117 Page:103651
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Cruz Margarita^ORCID,Hodari Demian,Raub Steffen

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference79 articles.

1. The effects of customer voice on hotel performance;Assaf;Int. J. Hosp. Manag.,2015

2. Association of nonfinancial performance measures with the financial performance of a lodging chain;Banker;Cornell Hotel Restaur. Adm. Q.,2005

3. Guilty by association: product-level category stigma and audience expectations in the US craft beer industry;Barlow;J. Manag.,2018

4. Firm resources and sustained competitive advantage;Barney;J. Manag.,1991

5. Good but not so great: The impact of chain affiliation on guest satisfaction and guest satisfaction extremeness;Barthélemy;Int. J. Hosp. Manag.,2021

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