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Patient-centric quality assessment framework for healthcare services

  • Published:2016-12 Issue: Volume:113 Page:468-474
  • ISSN:0040-1625
  • Container-title:Technological Forecasting and Social Change
  • language:en
  • Short-container-title:Technological Forecasting and Social Change

Author:

Park Geun-wan,Kim Yongse,Park Kwangtae,Agarwal Anurag

Funder

Korea University Business School Research Grant

Publisher

Elsevier BV

Subject

Management of Technology and Innovation,Applied Psychology,Business and International Management

Reference19 articles.

1. The role of quality standards in innovative service companies: an empirical analysis for Germany;Blind;Technol. Forecast. Soc. Chang.,2003

2. Economical, ecological and experience values for product-service systems;Cho,2010

3. The New Economics for Industry, Government, and Education;Deming,1993

4. How to sustain the customer experience: an overview of experience components that co-create value with the customer;Gentile;Eur. Manag. J.,2007

5. Hedonic consumption: emerging concepts, methods and propositions;Hirschman;J. Mark.,1982
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