Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory-Reference-Cited by-同舟云学术

Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory

Published:2023-07 Issue: Volume:73 Page:103323
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Song Mengmeng^ORCID,Zhang Huixian^ORCID,Xing Xinyu,Duan Yucong

Funder

National Natural Science Foundation of China

Hainan Province Natural Science Foundation

Key Research and Development Project of Hainan Province

Publisher

Elsevier BV

Subject

Marketing

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3. Step aside! VR-based evaluation of adaptive robot conflict resolution strategies for domestic service robots;Babel;International Journal of Social Robotics,2022

4. The paradox of power: the relationship between self-esteem and gratitude;Bartlett;J. Soc. Psychol.,2020

5. Seeking consumer forgiveness: face management by frontline employees;Bath;J. Market. Theor. Pract.,2020

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