Should government chatbots behave like civil servants? The effect of chatbot identity characteristics on citizen experience

Author:

Li Xuesong,Wang Jian

Publisher

Elsevier BV

Reference82 articles.

1. Chatbots as part of digital government service provision–a user perspective;Abbas,2022

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4. The new trends of digital transformation and artificial intelligence in public administration;Androniceanu;Administratie si Management Public,2023

5. Transforming the communication between citizens and government through AI-guided chatbots;Androutsopoulou;Government Information Quarterly,2019

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