The new trends of digital transformation and artificial intelligence in public administration

Abstract

Digital transformation and artificial intelligence are major challenges for a diversity of fields. The central and local administrations of the states need major and deep structural changes to reduce bureaucracy and public expenses, but also to significantly improve the quality of services, productivity, accessibility, and transparency of public institutions. Digitization and artificial intelligence are gradually integrated into state administrations and the governance process, and the results obtained confirm a visible increase in managerial, economic, and social efficiency. These aspects determine state governments to progressively design and implement strategies for digitalization and artificial intelligence within public services. Public investments needed for these changes are necessary for the sustainable development of the public sector. EU states are encouraged to make massive public investments to integrate artificial intelligence applications in public services and to operationalize digital transformations necessary for efficient and intelligent public administrations.