The Impact of Default Options on Tourist Intention Post Tourism Chatbot Failure: The Role of Service Recovery and Emoticon-Reference-Cited by-同舟云学术

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The Impact of Default Options on Tourist Intention Post Tourism Chatbot Failure: The Role of Service Recovery and Emoticon

Published:2024-09 Issue: Volume:53 Page:101299
ISSN:2211-9736
Container-title:Tourism Management Perspectives
language:en
Short-container-title:Tourism Management Perspectives

Author:

Wang Lilei,Xiao Junyang,Luo Zeyuan,Guo Yanghong,Xu Xing’an

Funder

National Natural Science Foundation of China

Natural Science Foundation of Hainan Province

Publisher

Elsevier BV

Reference135 articles.

1. Intentions to “reuse” medication in the future modelled and measured using the theory of planned behavior;Alhamad;Pharmacy,2020

2. The short-run and long-run effects of behavioral interventions: Experimental evidence from energy conservation;Allcott;American Economic Review,2014

3. Paying it forward: How helping others can reduce the psychological threat of receiving help;Alvarez;Journal of Applied Social Psychology,2015

4. Antecedents to satisfaction with service recovery;Andreassen;European Journal of Marketing,2000

5. The journey from customer participation in service failure to co-creation in service recovery;Bagherzadeh;Journal of Retailing and Consumer Services,2020

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