Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand

Author:

Li Meichan,Wang Rui

Publisher

Elsevier BV

Subject

Marketing

Reference81 articles.

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2. Living up to the chatbot hype: the influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions;Araujo;Comput. Hum. Behav.,2018

3. I, Chatbot: modeling the determinants of users' satisfaction and continuance intention of AI-powered service agents;Ashfaq;Telematics Inf.,2020

4. Understanding information systems continuance: an expectation-confirmation model;Bhattacherjee;MIS Q.,2001

5. Interpersonal expectations, expectancy violations, and emotional communication;Burgoon;J. Lang. Soc. Psychol.,1993

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