How frontline employees' communication styles affect consumers' willingness to interact: The boundary condition of emotional ability similarity

Author:

Yao QiORCID,Kuai LingORCID,Wang Cheng LuORCID

Funder

National Natural Science Foundation of China

Publisher

Elsevier BV

Subject

Marketing

Reference81 articles.

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2. Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis;Antwi;J. Retailing Consum. Serv.,2020

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5. Relational agents: a model and implementation of building user trust;Bickmore,2001

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