Understanding organization-customer links in a service setting in Russia-Reference-Cited by-同舟云学术

Understanding organization-customer links in a service setting in Russia

Published:2022-05 Issue: Volume:66 Page:102949
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Ashill Nick^ORCID,Abuelsamen Amjad,Gibbs Tanya^ORCID,Semaan Rania W.

Publisher

Elsevier BV

Subject

Marketing

Reference97 articles.

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5. Gender effects on relational and core service dimensions of hotel choice decisions: an economics of information perspective;Babakus;J. Relatsh. Mark.,2005

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3. Leveraging perceived HPWS to improve service encounter quality in high-contact service industries;Journal of Retailing and Consumer Services;2023-07

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