The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes-Reference-Cited by-同舟云学术

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The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes

Published:2003-06-01 Issue:3 Volume:31 Page:272-286
ISSN:0000-0000
Container-title:Journal of the Academy of Marketing Science
language:
Short-container-title:

Author:

Babakus Emin,Yavas Ugur,Karatepe Osman M.,Avci Turgay

Publisher

Springer Science and Business Media LLC

Subject

Marketing,Economics and Econometrics,Business and International Management

Link

http://www.springerlink.com/index/pdf/10.1177/0092070303031003005

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