Service quality in airport hotel chains through the lens of online reviewers

Author:

Moro Sérgio,Lopes Rui J.,Esmerado Joaquim,Botelho Miguel

Funder

Fundação para a Ciência e a Tecnologia

Publisher

Elsevier BV

Subject

Marketing

Reference89 articles.

1. Measuring service quality in the hotel industry: a study in a business hotel in Turkey;Akbaba;Int. J. Hospit. Manag.,2006

2. Research trends on Big Data in Marketing: a text mining and topic modeling based literature analysis;Amado;Eur. Res. Manag. Bus. Econ.,2018

3. Multiple criteria decision making in hotel location: does it relate to postpurchase consumer evaluations?;Aksoy;Tour. Manag. Per.,2017

4. Understanding hotel hospitality and differences between local and foreign guests;Ariffin;Int. Rev. Bus. Res. Pap.,2011

5. The Accor multinational hotel chain in an emerging market: through the lens of the core competency concept’;Aung;Serv. Ind. J.,2000

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