Service quality dimensions in Austrian food retailing – a text mining approach for physical retail stores-Reference-Cited by-同舟云学术

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Service quality dimensions in Austrian food retailing – a text mining approach for physical retail stores

Published:2024-06-28 Issue: Volume: Page:1-36
ISSN:0959-3969
Container-title:The International Review of Retail, Distribution and Consumer Research
language:en
Short-container-title:The International Review of Retail, Distribution and Consumer Research

Author:

Falatouri Taha¹²³^ORCID,Brandtner Patrick²³^ORCID,Nasseri Mehran²³^ORCID,Darbanian Farzaneh²³^ORCID

Affiliation:

1. Faculty of Management and Economics, Tomas Bata University in Zlín, Zlin, Czech Republic

2. Department for Logistics, University of Applied Sciences Upper Austria, Steyr, Austria

3. Josef Ressel-Centre for Predictive Value Network Intelligence, Steyr, Austria

Funder

Government of Upper Austria

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/09593969.2024.2371456

Reference109 articles.

1. A Comparative Study on Service Quality in the Grocery Retailing: Evidence from Malaysia and Turkey

2. Perceptions and Predictions of Service Quality-Customer Satisfaction of Conventional and Islamic Banks in the GCC Region;Al-Deehani M. T.;Journal of Research in Business, Economics and Management,2017

3. Mining the text of online consumer reviews to analyze brand image and brand positioning

4. An investigation of service quality assessments across retail formats

5. A comparison of customer perceived service quality in discount versus traditional grocery stores

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