The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns-Reference-Cited by-同舟云学术

The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns

Published:2014-11 Issue:6 Volume:21 Page:1047-1058
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Thaichon Paramaporn,Lobo Antonio,Prentice Catherine,Quach Thu Nguyen

Publisher

Elsevier BV

Subject

Marketing

Reference89 articles.

1. ACMA 2012. Internet use and Social Networking by Young People, Australian Communications and Media Authority, available at: 〈http://www.acma.gov.au/webwr/_assets/main/lib310665/no1_internet_use_social_networking_young_people.pdf〉. (accessed 1/04/2014.

2. The multi-layered nature of the internet-based democratization of brand management;Asmussen;J. Bus. Res.,2013

3. A demographic and psychographic profile of heavy internet users and users by type of internet usage;Assael;J. Advertising Res.,2005

4. The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market;Aydin;Eur. J. Marketing,2005

5. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations;Baron;J. Pers. Soc. Psychol.,1986

Cited by 81 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Classifying and Validating Metahuman Service Quality Dimensions: A Mixed-Method Study;International Journal of Human–Computer Interaction;2024-08-28

2. Towards Sustainable Internet Service Provision: Analyzing Consumer Preferences through a Hybrid TOPSIS–SEM–Neural Network Framework;Sustainability;2024-06-03

3. E-channel management under vendor-managed inventory by option and conventional contracts: the influence of outsourcing decisions;Journal of Industrial and Production Engineering;2024-03-25

4. Formative Measurement of Multidimensional SERVQUAL On Internet Service Providers: The Nexus of Marketing Reaction;2024 ASU International Conference in Emerging Technologies for Sustainability and Intelligent Systems (ICETSIS);2024-01-28

5. Analysis of service quality dimensions for customer’s loyalty on broadband internet (B2C) using PLS-SEM;AIP Conference Proceedings;2024