Classifying and Validating Metahuman Service Quality Dimensions: A Mixed-Method Study-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Classifying and Validating Metahuman Service Quality Dimensions: A Mixed-Method Study

Published:2024-08-28 Issue: Volume: Page:1-15
ISSN:1044-7318
Container-title:International Journal of Human–Computer Interaction
language:en
Short-container-title:International Journal of Human–Computer Interaction

Author:

Qin Fang¹,Guo Xiaochai¹

Affiliation:

1. College of Economics and Management, China Jiliang University, Hangzhou, China

Funder

Zhejiang Provincial Philosophy and Social Sciences Planning Project

Zhejiang Federation of Humanities and Social Sciences Circles

Natural Science Foundation of Zhejiang Province

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/10447318.2024.2392969

Reference76 articles.

1. AI-based chatbots in customer service and their effects on user compliance

2. Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model

3. E-Service Quality: A Meta-Analytic Review

4. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP