From sustainability to customer loyalty: A case of full service hotels’ guests

Author:

Chen Rachel J.C.

Publisher

Elsevier BV

Subject

Marketing

Reference33 articles.

1. AH&LA History, 2014. American Hotel & Lodging Association—AH&LA. Retrieved from 〈http://www.ahla.com/content.aspx?id=26519〉 on November 17, 2013.

2. The socially conscious consumer;Anderson;J. Marketing,1972

3. The effects of image congruence on customers’ brand loyalty in the upper middle-class hotel industry;Back;J. Hospitality Tourism Res.,2005

4. The effects of gender and age on new technology implementation in a developing country: testing the theory of planned behavior (TPB);Baker;Inf. Technol. People,2007

5. Environmental awareness and initiatives in the Swedish and Polish hotel industries—survey results;Bohdanowicz;Int. J. Hospitality Manage.,2005

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