Understanding moderating effects in increasing share-of-wallet and word-of-mouth: A case study of Lidl grocery retailer
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference87 articles.
1. Customer satisfaction and word-of-mouth;Anderson;J. Serv. Res.,1998
2. Why so serious? Gamification impact in the acceptance of mobile banking services;Baptista;Internet Res.,2017
3. Customer relationship dynamics: service quality and customer loyalty in the context of varying levels of customer expertise and switching costs;Bell;J. Acad. Mark. Sci.,2005
4. A dynamic model of the customer's relationship with a continuous service provider: the role of satisfaction;Bolton;Mark. Sci.,1998
5. A multistage model of customers' assessments of service quality and value;Bolton;J. Consum. Res.,1991
Cited by 33 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Customer loyalty: A refined conceptualization, measurement, and model;Journal of Retailing and Consumer Services;2024-11
2. Unpacking the Antecedents of Word of Mouth and Electronic Word of Mouth in the Opera Sector: A Multimethodological Study Based on PLS and NCA;Empirical Studies of the Arts;2024-04-03
3. The effects of hotels’ environmental sustainability communication strategies on social Media engagement and brand advocacy: The roles of communication characteristics and customers’ personality traits;Journal of Vacation Marketing;2024-01-10
4. Mechanisms of Building Customer Loyalty: Mediation of Customer Satisfaction with Online Retailing in South Africa;2024
5. An empirical study of the relationship between perceived value and the net promoter score: Application to specialized retail chains;International Journal of Market Research;2023-12-06
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3