Subject
Marketing,Strategy and Management
Reference66 articles.
1. Municipal Benchmarks;Ammons,2001
2. Management of standardised public services: a comprehensive approach to quality assessment;Ancarani;Managing Service Quality,2001
3. An economic approach to understanding how customer satisfaction affects buyer perceptions of value;Anderson;Proceedings of the AMA Winter Educators Conference,1995
4. Strategies for avoiding the pitfalls or performance contracting;Behn;Public Productivity & Management Review,1999
5. A dynamic model of the duration of the customer's relationship with a continuous service provider: the role of satisfaction;Bolton;Marketing Science,1998
Cited by
17 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献